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Have a problem? How do I ask for help?

Do you have a problem or a question about a ProtoGeni related issue? The first thing you need to do is join the protogeni-users Google group so that you can email a question.

Next, you need to spell out precisely what your problem is, but also include enough information to make it possible to help you. Information such as:

    • Aggregate you are having a problem at,
    • Slice name,
    • The rspec you submitted. If you are using Flack, there is a button to show the rspec so you can send it in,
    • When you submitted your slice (include the time zone!),
    • The exact response from your client. Look at the "script" unix utility to easily capture output while you are working,
    • Any other relevant data.

In general, the more information you provide, the more likely it is that someone will take the time to help you.